Frequently Asked Questions
Delivery and Return
We hope you will be completely satisfied with any product purchased from us. However, since your iron is completely made-to-order and unique, we do not offer refunds.
Standard manufacturing orders UK Mainland deliveries are free and by default items are sent by UPS saver, and usually arrive within 2 days after sending.
An express manufacturing and postage (UPS next working day) is available at extra fee. Please contact firstname.lastname@example.org for more details.
How long will it take you to make my branding iron?
Flame heated standard size branding iron and standard sized electric irons, it'll take us 3 -5 business days to manufacture and get it ready to ship.
We do offer express manufacturing and express delivery services for additional fee. For more information, regarding express manufacturing, please contact us via email email@example.com or phone 0121 344 3202.
Do you deliver internationally?
Yes. We do delivery internationally. However, please contact us for more details.
Please, bare in mind, all costume fees, tax and costume clearance will be paid by the receiver.
For more information, please do not hesitate to contact us via email firstname.lastname@example.org or phone 0121 3443202.
What’s the difference between torch-heated and electric irons?
Torch-heated brands are good for small-scale production or one-offs.
They provide the same results as an electric iron, but they require just a bit more practice to figure out optimal heating time. Also, they require re-heating after a few minutes, which doesn't take a terribly long time.
Electric brands are easy to use, but they cost more.
If you're doing a number of brands at once and you just want something that'll be consistent and easy to use, we'd recommend electric iron.
Please note that we can only guarantee your iron itself will be a mirror image of your design. It may not brand clearly on food or rough and uneven surfaces as they were designed for flat and smooth surfaces.
Our irons are 100% custom made to order so they are non-refundable.
How do the irons heat up?
Flame heated branding irons you can heat up using gas blow torch, flame, fire or even gas cooker. Anything with hot, clean burning flame will do a trick.
Electrical irons, you only need to plug it in the socket, adjust the temperature (if your iron has temperature regulator), wait for a moment till heat up and you are ready to "GO".
I have a logo. What format do you need it in?
We require vector file in AI, EPS, DXF, SVG or Adobe Illustrator file. The high resolution JPEG (image) in black and white without any shades will be suitable too.
Can I brand food with your irons?
Yes. You can mark burger buns, raw or not overcooked meat, cakes, bread even ice cubes. Just make sure, that you have flat and smooth surface.